Recovery Group 961, with drivers including Aladeen and Salahuddin named by reviewers, recovers vehicles across Newcastle and also carries out repair work, with one reviewer describing a car returned in like-new condition after significant work was completed while keeping costs down. Clients consistently praise fast response, including one recovery from the A1 within 40 minutes of the price being agreed. A genuine and recurring negative theme also appears among a minority of reviews: two reviewers describe unexpectedly high charges added after the initial quote, including one insurer billed £1,700 for a single day's recovery and storage, and another customer alleging a driver demanded an extra £50 in cash after delivery that had not been mentioned beforehand. As a towing service in Newcastle upon Tyne, Recovery Group 961 holds a 4.9-star average from 201 Google reviews.
Reviews
4.9 / 5 · 201 totalExcellent service. Very honest and genuine. My car needed a lot of work done, tried to keep the cost down while completing said work to the highest of standard. Car drives like brand new. Highly recommend
My Puma had an unexpected flat battery, after a slight panic I searched for a battery recovery team and these were first on the list on Google and after a quick, understandable phone call, they were around within 20 minutes and after about five minutes, they had boosted the battery and I could finally be on my way, quick, easy, understanding and friendly people!
Arrived within 40 mins after I'd been waiting for the RAC for 3.5 hours and was expected to sit and wait for upto 9.5 hours. Service was second to none by the young guy who transported my vehicle to the garage. Really appreciate and so grateful the assistance. Thank you so much
Superb service brocken down on the A1 agreed a price on the phone recovery truck arrived 40 minutes later . The driver Aladeen was very professional. Highly recommend recovery group 961 if you are ever in need of recovery
Only positive about using their vehicle recovery service is they turned up at 1am where my insurer were nowhere to be seen and would not answer the phone to arrange my vehicle recovery. Real frustrating issue with their service was they absolutely rinsed my insurer by charging them £1700 for only a vehicle recovery and vehicle storage for one day. Companies like these are why insurance premiums are going up, I will absolutely avoid in future
Superb service. Great communication and rapid recovery. Aladeen was fantastic and arrived in great time, very helpful and polite. I will be recommending this company and will be using their services again when needed. Many thanks.
I had an excellent experience with recovery Newcastle. My car broke down today, and I was really stressed, but their team arrived much faster than I expected. The driver was professional, friendly, and handled my vehicle with great care. Thanks once again